Once installed on your website, the tawk.to application adds a fully customisable chat widget to the front end of your website, just like the one you see here on our website at the bottom right corner.
From here customers can initiate a live text chat, or call us via video/audio in their browser, whatever feels more comfortable.
We have ours set to ask for the customer’s name and email address prior to sending a message or making a call. This makes any future communication much easier, allowing us to convert conversations into support tickets that are directly emailed to the customer and can be updated simply by replying to the email.
Video and Audio calls are as easy as clicking on the relevant icon and can be initiated by either the agent or customer. The inclusion of two-way screen sharing is invaluable when you need to show something on the screen.
The quality is spectacular, crystal clear audio and video, and next to no lag when screen sharing.